Wal-Mart’s Vision

I didn't set out to become a customer service benchmark. It's just the product of being a consumer with a blog. Those of you with glasses might know the name of those little oval pads that rest on each side of your nose. I'm too tired to look … [Continue reading]

Man on the Street

TV reporter

"Well, I'm no astrologer, but it seems to me that getting back to the moon is really important, because, you know, there are so many hungry people who could use all that green cheese." The above is a fabrication, of course, but is it fundamentally … [Continue reading]

Gone Fishing

Well, not really.  But every so often one runs into brand new ground in the field of crisis communications.  I've discovered just such a new landscape.  Back to a more regular schedule soon. Thanks to all those who have been checking on me... … [Continue reading]

Invisible Music

Invisible Music

I drop the kids off at school each morning. It's a short drive, no more than three minutes, but they can be demanding about what they want. Usually it is a song. The exact song varies from time to time, but one will stick for a month or two as … [Continue reading]

Rush to be First

Jeremy Pepper wrote a great post about "Truth and Blog Truth", dealing with the rush to judgment that leads to publishing before proper examination. There is a great human desire to be first with information. Those who position themselves as … [Continue reading]

An Ounce of Prevention

Well, it's finally time to unveil an idea I've been kicking around. Are you tired of following links on websites, only to get "Rick Rolled?" If you've had it happen to you, you might be interested in a Firefox browser plugin that would … [Continue reading]

Coattails and Drafting

Amanda Pea 80

It used to be considered an insult to say that someone or something was "riding the coattails" of something popular. For politicians, it is a back-handed sleight meant to diminish the accomplishments of a winning candidate. In other fields, it's an … [Continue reading]